Shipping policy

Shipping Policy

Last updated: July 18, 2026

Order Processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding weekends and public holidays.

Delivery time consists of order processing time plus shipping time. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to eligible addresses within the contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, APO/FPO addresses, or international destinations.

Shipping Rates and Estimated Delivery

Available shipping methods, applicable shipping charges, and estimated delivery times are displayed at checkout before you complete your purchase.

Estimated delivery dates are provided as estimates and are not guaranteed. Delivery times begin after an order has been processed and transferred to the shipping carrier.

Address Accuracy

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, contact us as soon as possible at support@nookreset.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Tracking Your Order

When tracking is available, a tracking number will be included in your shipping confirmation email. Tracking information may take some time to update after the carrier receives the package.

Shipping Delays

Orders may occasionally be delayed because of weather, holidays, customs processing, carrier disruptions, high order volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery window, please contact us so we can review the shipment.

Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains an incorrect item, or appears to be lost in transit, contact us at support@nookreset.com as soon as possible. Please include your order number and, when applicable, clear photographs of the item and packaging.

We will review the available order and carrier information and provide the appropriate next steps.

Contact Us

For questions about an order or shipment, please contact us using the details below.

NookReset
Operated by Nanjing Haomeian E-Commerce Co., Ltd.

Business contact address:
Room 1002, Unit 1, Building 05, No. 15 Qiaokang Road
Jiangbei New Area, Nanjing, Jiangsu 210031
China

Email: support@nookreset.com
Phone: +86 180 6605 1295
Contact Us page

This is our business contact address and is not a return address. Before sending any return, please contact us for return instructions and the applicable return address.